Remote monitoring
Remote CCTV monitoring
We monitor the technical condition of your system around the clock and spot faults before recordings are lost. We do not view the video while doing this.
Packages and prices
The monthly fee covers up to 8 cameras. Prices exclude VAT.
| BASIC | CARE | PRO | |
|---|---|---|---|
| Monthly fee | 19 € | 39 € | 69 € |
| Each additional camera | 2 € | 3 € | 4 € |
| 24/7 monitoring | ✓ | ✓ | ✓ |
| Health report | monthly | monthly | monthly |
| Password recovery | 1× per year | 2× per year | 5× per year |
| Recording exports | – | 1× per month | 3× per month |
| Remote configuration | – | 30 min per month | 2 h per month |
| On-site maintenance | – | 1× per year | 2× per year |
What we monitor
The system alerts us automatically if:
- a camera goes offline or the connection drops;
- a radio link fails (weather, antenna shift, interference);
- recording stops or is in the wrong mode;
- a hard drive reports an error, a SMART warning or is full;
- there is an IP conflict or another network fault;
- someone repeatedly tries to log in with a wrong password;
- the administrator account gets locked;
- the system restarts unexpectedly;
- the network is overloaded;
- a device reports a temperature or power warning.
This lets us react before an important event goes unrecorded.
What else the package includes
Monthly health report
How often devices went offline, whether recording stopped and the condition of the hard drives, plus recommendations such as replacing a hard drive or adding backup power.
Passwords and users
We restore administrator access, create new users, close accounts of former employees and recover Hik-Connect accounts. Without a contract, password recovery costs 30 € + VAT.
Recording exports
The police, insurers or management often need video of a specific incident. We find the right clip and export it in a suitable format. Without a package this costs 70–150 € + VAT.
Remote configuration
We change the recording mode (for example continuous by day, motion-triggered at night), refine motion areas, set up alerts and time sync, and optimise quality and retention.
On-site maintenance
We clean the cameras, check mounts and cables, test recording and the backup battery, adjust angles and find objects blocking the view.
Data protection
We do not view the video without the explicit permission of the system owner. We only see technical data, such as device status and faults. Access is role-based, logged and can be revoked by the owner at any time. Video is not stored on our servers.
Request a quote
Write a few lines about your site. The project manager will get in touch and we will agree on a time for the site survey.
